Last updated: [Month Day, Year]
This policy applies to orders placed on skylinemercantile.com and to invoiced wholesale orders from Skyline Mercantile Group, LLC. Orders placed on the Amazon marketplace follow Amazon’s shipping terms shown at checkout.
Where we ship
We ship to addresses within the United States, including APO/FPO addresses where the carrier allows. We do not currently ship internationally.
Processing time
In-stock orders ship within [1–2] business days of payment. Wholesale and palletized orders ship within [3–5] business days of payment unless your invoice states otherwise. Orders are not processed on weekends or U.S. federal holidays.
Shipping methods and cost
Parcel orders ship by [USPS, UPS, or FedEx] ground service. Shipping costs are calculated and shown at checkout before you pay. Freight charges for wholesale orders are quoted on your invoice.
Tracking
A tracking number is emailed to you when your order ships.
Damaged, missing, or incorrect items
Inspect your shipment on arrival. If anything is damaged, missing, or incorrect, contact us within [7] days of delivery at support@skylinemercantile.com with your order number and photos of the package and contents. We will send a replacement or issue a refund.
Lost packages
If tracking shows no movement for [7] business days, contact us and we will open a claim with the carrier and send a replacement or refund once the claim is confirmed.