Last updated: [Month Day, Year]
This policy applies to orders placed on skylinemercantile.com and to invoiced wholesale orders. Items bought on the Amazon marketplace are returned through Amazon under Amazon’s return policy.
Website orders
You may return unused items in their original packaging within [30] days of delivery for a full refund of the item price.
Wholesale orders
Damaged, defective, or incorrect items may be returned within [7] days of delivery for replacement or refund. Other wholesale returns require written approval before shipment and may be subject to a restocking fee of up to [15%], which we will state in the approval.
How to start a return
- Email support@skylinemercantile.com with your order number, the items you want to return, and the reason.
- We reply within one business day with a return authorization and the return address.
- Ship the items back with the authorization number on the package.
Refunds
Refunds are issued to the original payment method within [5] business days after we receive and inspect the return. Your bank or card issuer may take additional time to post the credit. If the return is due to our error, we also refund the original shipping cost and cover return shipping.
Items we cannot accept
We cannot accept returns of opened consumable, personal care, or hygiene products unless they arrived damaged or defective.
Cancellations
You can cancel an order at no cost any time before it ships. Email us with your order number as soon as possible.
Questions and disputes
Please contact us before filing a dispute with your card issuer. Most issues are resolved within one business day at 919.410.8076 or support@skylinemercantile.com.